Submit connection, subscription, order, and refund questions through the user panel. Your issue details and follow-up replies stay together in one ticket for easy reference.
Please use the ticket option in the user panel. Contact details not listed on this page are not official support channels.
For connection issues, subscription questions, order checks, and refund requests. Sign in, open the ticket center, describe the issue, and submit it. Reply to the original ticket if you need to add information.
Response times depend on the reply posted to your ticket; no fixed response time is guaranteed. Check the user panel after submitting to follow its progress.
View or Submit a TicketVPNOPT does not currently offer a public support email address. For account, order, or refund matters, submit a ticket through the user panel so it can be matched to the relevant records.
No response time is specified for email support. You can access the service with a username and password; no email address is required.
VPNOPT does not currently offer a public Telegram support account. For account or payment record issues, use the ticket system in the user panel. Do not send personal information to unverified accounts.
No response time is specified for Telegram. Refer to replies in the user panel for updates on your ticket.
Describe what happened first, then provide details about the environment. Specific information helps support distinguish between local settings, route issues, and account status.
Include your platform, the error shown by the client, the selected region and route type, and roughly when the issue occurred. Say whether the client cannot connect or a particular website is inaccessible after connecting. If switching routes or local networks changes the behavior, mention that too.
Include the plan name and data status shown in the user panel, along with what you see in the client. Monthly subscription data resets each month on the activation date; mid-cycle upgrades are prorated for the remaining days. Data packs remain valid until used and never expire. If the panel and client show different information, attach a screenshot with sensitive details obscured.
Payments are supported via Alipay / WeChat Pay / USDT. If your payment status has not updated, provide the order ID from the user panel, payment method, and approximate payment time so it can be checked. VPNOPT offers a 30-day money-back guarantee. To request a refund, state your request and the relevant order in a ticket.
Do not expose passwords, full subscription links, sensitive payment details, or other account credentials in ticket screenshots. These details are usually not needed to describe an error.
Sign in to the user panel and open the ticket center to view your original ticket. Reply to that ticket if you need to add an error message, screenshot, or update, so all the details stay together.
There is no fixed response time; refer to the reply posted to your ticket. We may need more information about your setup or need to verify an order. While you wait, check your client and subscription status using the user guide.
There is no limit on the number of devices that can be online at the same time. You can describe the same issue across multiple platforms and clients in one ticket. If only one device is affected, specify which one to help narrow down the cause.
Start with the user guide and plans page. Windows / macOS / iOS / Android / Linux are supported platforms. Sign in to get the client and subscription; iOS downloads require an active plan. For further help, sign in to the user panel and open the ticket center.